CENTRALIZED PROCESS
MANAGEMENT
Milque Singapore COP services focus on leveraging the power of digital technologies to reshape the order capturing and servicing processes. We help clients leverage digital platforms to increase collaboration and provide insights on order taking to order servicing lifecycle. Milque Singapore has proven experience in solutioning, setting up, and operating COP from concept stage.
Milque Singapore is today processing 10,000+ orders a day servicing pan India base of 6,000+ business partners of a leading Indian tyre manufacturer. Our expertise is in doing new order processing, claim order processing, EOL product order processing, Order creation, Order release, etc. Milque Singapore also supports operations in Indian regional languages as well. Our state-of-the-art delivery centre is equipped with technologies like ERP, CRM, Customized app, Telephony. The centre is consistently delivering efficiency of 99.9% quarter on quarter since its inception in the year 2015. The operation is enabled by training, quality, workforce management, hr, technology, and other critical support functions.
TRADE SCHEME
MANAGEMENT
Trade schemes are tools in the hands of a brand to ensure that the trade partners are encouraged to sell more of their products. Designing a trade scheme which would attract trade partners to sell more of a brand’s products is the most important aspect of a sales team’s job. Milque Singapore is operating and managing trade schemes for 6,000+ business partners across India.
The expertise includes:
- Provide inputs in scheme designing
- Scheme communication to business partners
- Addressing business partners’s queries related to trade schemes
- Follow up with business partners on monthly take off
- Overall sales scheme redemption Managing scheme accounting.
DELIVERY TRACKING
OEM
MANAGEMENT
Milque Singapore has the first of its kind of helpdesk for OEM’s (Original Equipment Manufacturer) that operates 24 x 7 x 365.
The OEM desk looks after
- OEM Billing
- Dispatch Monitoring
- E-way Bill Generation
- OEM Issues Addressal
EXPORT ORDER
MANAGEMENT
Milque Singapore is managing export billing process for a leading manufacturer in India.
The regions/countries that are serviced:
- Australia
- New Zealand
- Thailand
- Malaysia
- Middle East region
- Africa region, and
- Africa region, andSAARC countries
E-DOCUMENTATION
Record management and e-documentation is responsible for the efficient and systematic control of the creation, receipt, maintenance, use and disposition of records including processes for capturing and maintaining evidence of and information about business activities and transactions in the form of records. The records are information created, received, and maintained as evidence and information by an organisation or person, in pursuance of legal obligations or in the transaction of business.
Milque Infotech’s e-documentation governs the practices of records, managers and of any person who creates or uses records in the course of their business activities.
Milque Singapore services help organizations in:
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- Keeping records of policies and standards
- Establishment and circulation of guidelines, procedures,
- Information management/Record management.
Milque Infotech’s e-documentation services enable an organisation to create records, receive and use them in the conduct of business activities.
With expertise in e-documentation, Milque Singapore also helps organisations to:
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- Determine records that should be created in each business process, and what information needs to be included in the record
Decide in what form and structure records should be created and captured in, and the technologies to be used Preserve records, make them accessible over time. Comply with legal and regulatory requirements, applicable standards and organizational policy